The time limit for cancelling or rescheduling rides is 3 hours before the scheduled pick up time for standard bookings, before which cancellations and rescheduling are both free of charge. After this time, the full fare for the booking will be charged. However, some bookings have a cancellation/change deadline of 12 hours before the scheduled pick up time. These are:
- long-distance rides, defined as 70 km or more,
- hourly bookings where the price is based on time in the car not kilometers
- bookings for business and executive vehicles.