If a hotel can't bill the card, these are the questions we ask reception:
- Are you sure you are using the correct card number?
- Are you attempting to charge more than the card limit?
- Has the card expired? (It expires at midnight on the day of checkout)
If the card has expired, simply create a new card.
If the hotel is billing more than the card limit and you are happy with the charges, simply increase the credit limit.
If problems persist after checking these, contact info@staze.com. Our team will communicate with the hotel to get it resolved.