At-hotel expenses on Staze are managed through virtual cards. When you tick the expenses box while booking a hotel this card is automatically created and sent to the hotel.
Our systems ensures that every card reaches reception securely. Once the card has been billed, we group it with the hotel night expense to provide you one invoice.
Sometimes hotels attempt to bill above the card limit, or are late to bill the cards. You can solve these issues from your user area - see helping the hotel bill the card.
Sometimes hotels have not used virtual credit cards so they require our assistance to onboard them. Once onboarded, this process works smoothly. You can inform us of a hotel facing issues by emailing info@staze.com.